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EA Commitment

All Around The World

Thanks to EA's international network, it is possible to see a human face where you are, and get service 24/7.

 

An Innovator 

EA develops services that will help you in your life by taking care of your changing needs and using new technology. Europ Assistance is the creator of personalized help for your future.

 

Socially Responsible

Social responsibility is the vision that has existed since the very beginning of EA. EA is committed to the social responsibility it carries to its employees and customers. At EA, we are increasing our values ​​and solidarity by creating numerous local partnerships and initiatives.

 

Personalized Solutions

Assistance services at EA embody a customer first, service culture. At EA, we know the needs of our customers and we are in a position to develop products and services that address these needs.

 

Integrity and Outreach

As part of the Generali Group, we're all about You. We are committed to high levels of integrity and ethics. Our compliances are at the highest standards. Have you experienced inappropriate, fraudulent, unethical or illegal behaviour? Feel free to report any discrepancies on our Generali Group Whistleblowing Help Center available at https://generali.whispli.com/speakup. Your voice will remain fully anonymous, if you choose so, and will be treated with utmost priority.
 

Europ Assistance web privacy notice

Europ Assistance appreciates your visit to this website and your interest in our services and products. We care about your privacy and we want you to feel comfortable visiting our site.

This privacy notice applies to any information obtained by Europ Assistance through your use of the Europ Assistance website.
This privacy notice explains how and what type of personal data may be collected, processed and used during and, following your visit to the Europ Assistance website, why it is collected, with whom it is shared and your rights in this regard. This privacy notice may be updated from time to time and we invite you to read it carefully.

Who is the data controller?

Europ Assistance Holding S.A.S, with registered office at 2 rue Pillet-Will 75009 Paris, France, acts as data controller of all personal data collected via this Website.

A data controller is the individual or legal person who controls and is responsible for keeping and using personal data.

 

What is the purpose of this privacy notice?

Europ Assistance has developed this privacy notice to describe how and what type of data may be collected from you as users of the Europ Assistance website and the purposes for which Europ Assistance may process your personal data.

What privacy principles do we follow?

When processing your personal data, Europ Assistance applies the following principles and we ensure your personal data is:

  • Processed lawfully, fairly and in a transparent manner
  • Collected for specified, explicit and legitimate purposes and not further processed in a manner which is incompatible with those purposes
  • Adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed
  • Accurate and, where necessary, kept up to date
  • Kept in a form and retain for the time necessary in relation to the purposes for which the personal data are processed
  • Kept secured

Processing your personal data for hiring purpose

If you apply to our career opportunities, Europ Assistance will process your personal data (Identity, contact details, CV) to assess your job application and will share it with relevant managers, HR and recruitment teams. The legal basis for this processing is to process your application in order to undertake the steps prior to concluding an employment contract with you. To this end, your personal data will be kept for 2 years after our last contact.

Processing your personal data as business partners

The data you share with Europ Assistance (Identity, contact details, professional life data) will be used to evaluate your application to join us as a partner and will be shared with the relevant business lines of Europ Assistance. The legal basis for implementing the data processing is to process your request in order to undertake the steps prior to the conclusion of a partnership agreement with your company. To this end, your personal data will be kept for 6 months.

How long we keep Your personal data?

Your personal data collected through this website will be kept for the time determined on the basis of the following criteria:

  • legal obligation of retention; and
  • request for erasure of the data by the website visitor, where applicable.

How we protect your personal data?

Europ Assistance has implemented appropriate technical and organizational security measures to protect your personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access, and against all other unlawful forms of processing.

What are your rights when you provide your personal data to us?

You can exercise the following rights in respect to your personal data:

  • The right to access – You have the right to request copies of your personal data.
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete information you believe is incomplete.
  • The right to erasure — You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to the processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that we transfer the data that we have collected to another organization of your choice, or directly to you, under certain conditions
  • Withdrawal of consent – you may withdraw your consent, at any time, for the processing of your personal data for which you have provided consent. Please be informed that withdrawing your consent may imply that we may no longer be able to proceed with your request/claim.

How to report a potential data breach?

A data breach is a security incident leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of personal data (e.g. unauthorized disclosure of customers’ or employees’ personal data). If you become aware of a potential data breach impacting Europ Assistance, please contact us without undue delay by using this form: https://www.europ-assistance.com/data-breach/